Contact us
Marlborough Group Offices
Supporting your needs
We have different ways in which we can communicate with you to support your needs and make investing with us easier.
Some of the services we can provide are listed below however, please contact us using the details above so we can discuss your options and provide the right level of support for you.
• Braille or large print communications and statements
• Audio transcribed communications
• Easy read communications
Find out how to get in touch with our teams.
59 Chorley New Road,
Bolton,
BL1 4QP Map
Office Enquiries: 0808 100 0830 (Freephone)
Dealing: 0808 145 2501 (Freephone)
Intermediary Support: 0808 145 2502 (Freephone)
Dealing fax: 01204 533045
General enquiries: marlboroughinfo@ifslfunds.com
33 Colston Avenue,
Bristol.
BS1 4UA
London,
W1F 0EE
Croxall,
Lichfield,
WS13 8XU
Management Limited,
PO Box 146,
Level 2,
Park Place,
Park Street,
St. Peter Port,
Complaints
We always strive to deliver customer service to a high standard, but sometimes things go wrong. We take all complaints seriously and do our best to resolve them fairly and as quickly as we can.
How to complain
If you wish to make a complaint about the investments that you have made or a product that you have bought you can write to the Compliance officer at:
Marlborough House,
59 Chorley New Road,
Bolton,
BL1 4QP
You can call: 0808 178 9321
You can email:
Please provide your personal details and account number. We also need to know what’s gone wrong and what you want us to do to put it right.
What happens after my complaint is resolved?
We analyse each complaint received to record any errors that may have occurred. Our senior management team reviews this analysis on a monthly basis to improve the level of service that we provide. We report all complaints received to the Financial Conduct Authority twice a year.
If you’re not happy with our final decision
If you feel we’ve not considered all your issues or you can provide further information, please let us know and we’ll be happy to review the matter further.
If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to carry out a review of your complaint. In any event, you have the right to ask them to review your complaint if we’ve been unable to resolve it within 8 weeks. The service is free and impartial and can help with most complaints if you’re a:
• Consumer
• Any business, irrespective of legal form, with fewer than 10 people and an annual turnover of less than €2 million
• Any business with fewer than 50 people and an annual turnover of less than £6.5 million or a balance sheet total of less than £5 million
• Charity with an annual income of less than £6.5 million at the time the complaint was raised
• Trustee of a trust with a net asset value of less than £5 million at the time the complaint was raised
You can write to the Financial Ombudsman Service, Exchange Tower London, E14 9SR
Email them at complaint.info@financial-ombudsman.org.uk
You can call: 0800 023 4567 or +44 207964 1000 from outside the UK.
Their website is found at financial-ombudsman.org
To view our Complaints Procedures in full click the links below:
Marlborough Complaints Procedure
Investment Fund Services Complaints Procedure
Marlborough Select Platform Complaints Procedure
